Shipping Policy

IMPORTANT SHIPPING & ORDER INFORMATION

1)  Occasionally, shipping costs may need to be adjusted.
2)  All orders are reviewed for actual carrier shipping charges. Some charges will be lowered before final processing.
The carriers we use are FedEx and US Postal Service. In many cases we can lower your shipping cost and get your order to you faster by changing from one carrier to another. If you select FedEx and we can get your order to you faster and cheaper by switching to the US Postal service, we will make that change and discount your shipping costs when processing your order.
3)  Customers with orders for delivery to Alaska, Hawaii, or internationally will be emailed their actual shipping cost. Approval is required by return email or phone.
4)  Use the “Shipping Instructions” box near the bottom of the checkout page to inform us of any order specifics, such as delivery information.

5)  After your order is processed, items are normally shipped within 1-2 business days.

6)  Under normal conditions you should receive your order within 7 days and most times faster. If you do not receive your order within 10 days, please let us know immediately.
NOTE: We cannot be responsible for non-delivery of orders or re-shipment costs as long as we ship your order on time. Once your order ships we all have to rely on the carrier to do their job. There is always a possibility that a package could get lost. We will do our very best to get your order to you on time.

7) ORDER CHECKING – Please check your order upon arrival to make sure everything is as it should be. If there is any difference between what you ordered and what you received, or if there appears to be any damage, please let us know within 24 hours. Be sure to check for any cracked or leaking containers or torn or punctured bags or boxes. Call us at 800-827-8328 or leave a message if no one answers. We cannot be responsible for any differences if we do not find out about them as soon as possible, in order to give us an opportunity solve the problem while it is still fresh.

8)  DAMAGES and RETURNS – Damage in shipping seldom occurs but when it does please follow these instructions:
a)  Please take a couple photos of the damage (inside and outside) and email ([email protected]) or text (216-217-1352) them to us. This will enable us to file a damage claim with the carrier.

  1. b)  Call for return authorization.
  2. c) When we receive the package back, intact, we will refund, replace, or apply credit to your account. (This will be decided on when you call for the return authorization).
  3. d) If you want to return undamaged and/or unopened items purchased online, we will issue a refund or credit to your account when we receive the return intact. Please package securely.

The amount of refund/credit does not include shipping charges either to or from the customer for this type of return.

12 comments... read them below or add one

  1. Dale Randall says:

    I live in AUSTRALIA and have used your product and love it…
    The order I want to make is for your new product line so I can use it in the next competition…I made my own mix last year and got a third…This I want a first !!!
    Harry can you send it to me here in Australia?

    • WEB Admin says:

      Yes, we can ship to Australia.
      Since there are some restrictions on food products (they may or may not pertain to our BBQ rub), we can take no responsibility for delivery once the order is shipped. Customs may or may not hold the package.
      The cost of shipping will be determined by the total gross weight of the order.
      The only way to place an international order is via email [email protected]
      They will take it from there and they will contact the you for any additional information that is needed.

  2. Mary Grasmick says:

    I have taken Harry’s class and watch him whenever he is on TV. I live in Claremont approx 10 miles from Harry’s home. I’m trying to order 5 lbs of his traditional rub for $39.95. I can’t believe I need to pay $17.90 for shipping. Is there another way for me to get 5 lbs. I’d be willing to drive to Harry’s home to pick it up.

    • Harry Soo says:

      Hey Mary:
      Sorry about the high shipping fee as my rub comes from my co-packer and manufacturer located in Cleveland.
      I’m not permitted under health department rules to manufacture products for sale in my home.
      I do have a small inventory of 12 oz rubs which I have shipped from Cleveland and I keep it for folks who want to drop by Diamond Bar.
      I hope you understand.
      Thank you.
      Harry

  3. Kjetil Elton says:

    Do you ship to Norway, Europe?
    Cheers!

  4. Andy Ilkiw says:

    Hi Harry,
    Who can I contact in order to get a shipping cost to Quebec, Canada.

    Looking to pick up a 26oz of your All Purpose Rub.

    Thanks a bunch,
    Andy

  5. Niel Parel says:

    Harry!!! How do we get these rubs in the UK??

  6. Rob Orchen says:

    I live in Cleveland. May I pick up an order for your rubs at your co-packer to save the freight?

Leave a Comment

Your email address will not be published. Required fields are marked *